Privacy Policy

This privacy policy sets out how Company uses and protects any information that You give on (Website). The creator of this Privacy Policy ensures our steady commitment to Your privacy with regard to the protection of your invaluable information. In order to provide You with Our uninterrupted use of services, We shall collect your information and disclose the same only in circumstances whenever required by law, order and/or for the purpose of security. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.



  • We, Our, and Us shall mean and refer to the creators of this privacy policy
  • You, Your, Yourself and User shall mean and refer to natural and legal individuals who use the Website.
  • Application shall mean the application Truckload.
  • Website, shall mean and refer to created and owned by Areia Online Solutions Private Limited, (Company) having its registered office at Shop No1, Samarth House, Lane No13, Vidyanagar, Pune 411032 MH, India.
  • Personal Information shall mean and refer to any personally identifiable information that We may collect from You. For removal of any doubts, please refer to Clause 2.
  • Third Partiesrefer to any Website, company or individual apart from the User and the creator of the Website



We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. We may collect the following information:

 (a) User data such as, but not limited to, First Name, Last Name, Email Address, Phone Number, Address, PAN, Photograph of PAN, User‘s Picture and Emergency Contact number, Designation and Company, and Mobile numbers, Bank details (Bank name, Branch, IFSC, Holder name, A/C no.) etc

 (b)Vehicles’ data such as Vehicle Registration Number, Vehicle type, Registered Country, Maximum load in metric tonnes, Maximum Volume in Cubic Meters, Efficiency factor, Capacity of truck, Type of truck, Driver name etc.

 (c)Tracking Information such as, but not limited to Tracker IMEI Number, Tracker Type and the IP address of your device and Device ID when connected to the Internet.


The Website/ Application may include hyperlinks to other Websites, Websites content, platforms or resources. However, we have no control over such external links present in the Website/ Application, which are provided by persons or companies other than Us. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website or Website in question. You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, Website, companies or persons, nor do We endorse any advertising, Orders or other material on or available from such external Website, websites or resources. You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your personal information by external websites, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, Orders or other materials on, or available from such Websites, Websites or resources. This external website, websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that You enter the external Website and review their privacy policy. We may allow third parties/individuals to display advertisements when you use the Website/ Application.


The information provided by You at the time of registration and as feedback shall be used to contact You when necessary. For more details about the nature of such communications, please refer to our Terms of Service. Further, Your personal data and Sensitive Personal data may be collected and stored by Us for internal record. We require this information to understand your needs, and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To provide your information to Transporters using our Website to facilitate the performance of Services.
  • We may use the information to improve our Orders and services.
  • We may periodically send promotional emails about new Orders, special offers or other information that we think you may find interesting using the email address, which you have provided.
  • We shall use the information to identify user preferences and give recommendations accordingly.

 From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the Website/Application according to your interests.

 We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information.

We use Facebook, Google+ platforms as a medium for signing up and for promotions. The user data collected by Us shall only be through the above mediums which will be be provided by the intended user through their Facebook or Google+, no other data shall be collected/used by the Company apart from those that was permitted during Sign Up process.

However, kindly note that the manner in which Facebook, Google+ uses, stores and discloses your information is governed solely by its policies, and the Company bears no liabilities/responsibility for its privacy practices and/or other actions of any third party site or service that may be enabled within the Service.


We use data collection devices such as cookies on certain pages of our Website. Cookies are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a cookie.Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

  • Understand and save user‘s preferences for future visits.
  • Keep track of advertisements. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
  • We may also use trusted third party services that track this information on our behalf. Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the services of the Website.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive.


Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the services of the Website. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.


Due to the existing regulatory environment, We cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We will not disclose personal details of registered users unless under certain circumstances where law and order or state security or cyber security investigations require the same and after receiving such requests from the concerned Governmental body in writing.

  • External Service Providers: There may be a number of services offered by external service providers that help You use our Website/Application. If You choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/ or grant them permission to collect information about You, then their use of Your information is governed by their privacy policy.
  • Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability. Any information that you make publically available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.


Following registration, You can review and change the information You submitted at the stage of registration, except Your display name/ user name and mobile number. An option for facilitating such change shall be present on the home screen of the Website/Application and such change can be facilitated by emailing us at If You change any information, We may keep track of Your old information. User can edit profile with edit profile section on the Website/Application. You also can edit information from the Website/Application by Emailing us. If you believe that any information we are holding on you is incorrect or incomplete, or to remove Your profile so that others cannot view it, please write to or email us as soon as possible, at We shall promptly correct any information found to be incorrect. We shall retain in Our files, information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce Our terms and conditions. Further, such prior information is never completely removed from Our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your personally identifiable information shall be completely removed from our databases in response to Your requests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We follow generally accepted industry standards to protect the Personal Information submitted to Us and information that we have accessed. However, ‘perfect security’ does not exist on the Internet. You therefore agree that any security breaches beyond the control of Our standard security procedures are at Your sole risk and discretion.


Parties either through Our Website/Application or otherwise and Your use and access of Website/Application, Website and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which You may have disclosed to such Third Parties.


Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.


Our Privacy Policy may change from time to time. Hence we shall post any privacy policy changes on the homepage of the Website and notify you by email.


The Users can use the ‘Contact Us’ section on the Website/Application or email Us at for any help, questions and concerns in the use of or technical problems occurring in the Website.


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